Returns, Refunds & Order Issues

Made Especially for You

Our decorated products are custom made to order. For that reason, we generally do not accept returns, exchanges, or refunds for a change of mind or an incorrectly selected size.

Please review the product details and sizing information before ordering. If you’re unsure about fit, call our office—we’re happy to help.

Defective or Incorrect Products

If an item purchased through KadMark is defective, decorated incorrectly, or does not match your approved order, contact us. We’ll replace the affected item at no charge.

Please provide your order information, a description of the problem, and photos when possible so we can resolve it.

Customer-supplied garments are covered separately under our Customer-Supplied Items policy.

Sizing & Change-of-Mind Requests

Because customized items cannot usually be resold, a correctly fulfilled order is not generally eligible for a refund or exchange because of fit or a change of preference.

We understand that individual circumstances vary. Contact us to discuss your situation. At our discretion, we may offer another solution, such as a reduced-price replacement. These arrangements are considered individually and are not guaranteed.